Viber · +63 917 ••• 4402do you have progressive lenses po
✦ Taormina AgentMay I have your branch po, and your grade?
Six branches · every channel · one live desk
One agent.
One operating day.
Six real requests. Six different systems. Taormina carries each one to the next action the business can verify.
8:40 AManswered on the first ring
Live operating thread01 / 06
8:40
✦ Taormina AgentAnswered on the first ring
Mr. PadillaSandali po, kukunin ko yung serial number sa likod—
✦ Taormina AgentNo need po, I have it here. 1.5 HP inverter — a technician is in Antipolo tomorrow 9:00 AM. No charge, warranty until 2029.
✦ Taormina AgentSi Ramil po ang technician. Here is his photo. He will call you 30 minutes before he arrives.
Ramil D.Aircon technician · ID T-0114
Swipe the scene or use the arrows
One customer · five months later
Every customer should feel remembered.
The second conversation begins with what the first one taught you—not another intake form.
Same Viber numberMs. Aquino · KatipunanOne customer record across every branch
Viber · +63 917 ••• 4402do you have progressive lenses po
✦ Taormina AgentKatipunan has your grade po, Ms. Aquino. Your last pair was March 2024 — you have a free eye exam coming. Friday 4 PM with Dr. Sy?
4 facts recalled without asking again1 useful next step offered0 context lost between branches
Pattern found across 11,400 conversations412 customers asked for something the business does not sell.Taormina turns repeated requests into an inspectable buying signal.
One customer · one open job
Viber at 9:12. Phone at 2:00. One job order.
Taormina matches the customer, carries the morning's quote forward, checks four live bay boards, reserves the right parts, and waits for GCash before it confirms. The channel changes. The operating state does not.
- 01Customer matchedNBK 4471 · since 2021
- 02Four branches checkedOnly a live bay is offered
- 03Parts reserved40,000-km service kit
- 04Money verifiedGCash—not a screenshot
9:12 AM · Viber · day 3
01Three days, and nobody called him back.
His car went in on Monday. The part landed at 7:04 this morning — Taormina saw it arrive, and messaged him before he could ask again.
- 01Understand
- 02Decide
- 03Complete
Customer recordNBK 4471 · since 2021 · 14 visitsFrom his phone number alone.
Live bay board4 branches checkedTaormina offers only bays the branch can keep.
Parts checked40,000-km kitReserved at Commonwealth for Saturday.
Money checkWe ask GCashConfirmed before the job order opens.
Job orderJO-20481 · ₱1,500 inService and recall — one visit.
2:00
✦ Taormina AgentThe part arrived at 7:04 AM
+63 917 ••• 3016
si Taormina po ba to? dumating na daw po yung part namin?
✦ Taormina Agent
Yes po, Mr. Ocampo. NBK 4471, 40,000 km service, ₱4,850 — the same quote from this morning. Saturday 9:00 AM at Commonwealth, since Katipunan is full.
QR Ph · demo onlyIllustrative · runs on the systems you connect.
01 · 9:12 AM · Viber · day 3
Three days, and nobody called him back.
His car went in on Monday. The part landed at 7:04 this morning — Taormina saw it arrive, and messaged him before he could ask again.
“si Taormina po ba to? dumating na daw po yung part namin?”
✦ Taormina Agent
Yes po, Mr. Ocampo. NBK 4471, 40,000 km service, ₱4,850 — the same quote from this morning.
02 · 9:15 AM · Live bay board
Back in the queue the same morning.
Katipunan had no bay until Thursday. Commonwealth could take the unit at 1:30 today — same part, same warranty. Taormina moved it.
9:00 · KatipunanFull→9:00 · CommonwealthBay held
03 · 5:12 PM · Viber, same thread
Released the same day.
Balance settled — GCash confirmed it before he reached the gate. A recall he did not know about went into the same visit, no charge.
Viber
Filters and plugs kit · ₱1,500GCash · Maya · QR Ph
✓ GCash confirmed. Service and a free recall — one visit.
Illustrative journey · runs on the systems you connect.
One memory · every customer-facing team
Every conversation can finish the job.
Taormina remembers the customer, coordinates the branch, and carries each commitment through appointment, arrival, payment, and recovery.
01 · Appointment
A remembered request becomes a held slot.
Viber · Ms. Aquino Same customer
Friday after 4 po? Katipunan if possible.
Taormina AgentYour grade is already there po. I held Friday, 4:00 PM with Dr. Sy.
Grade on fileLast pair · Mar 2024Free exam due
September
Choose a day
THU5
FRI6
SAT7
Held4:00 PMBranchKatipunan
Showing Appointment: Taormina carries Ms. Aquino's grade, preferred branch, and free eye exam into the next conversation.
Every channel remembers
A call picks up the customer, request, and promise from Viber, Messenger, SMS, email, or the web.
Every branch can act
Availability, policy, and customer context stay synchronized while each team keeps control.
Every job gets finished
Taormina holds the slot, verifies payment, confirms the visit, and recovers the exception.
11:58 PM
Six other businesses. Same desk, still open.
Taormina answers as your business, out of your own systems.
Service pack
Every service due, remembered.
Service scheduler · unit history · parts · paymentCustomer language“how much po is the service for our unit”“di ko na po matandaan kung kelan yung huli”
↓Taormina repliesYour unit was at 39,120 km last March po — the 40,000 km PMS is due now, ₱4,850. Saturday 8 AM at Commonwealth, and I reserve the parts tonight.
Permitted actionMatch the plate · read the service history · hold the bay
↓Verified outcomeBooked · parts reserved · ₱1,500 confirmed by GCash
Taormina stopped. A person answered.
Viber · +63 917 ••• 2286namatay po si papa kagabi. pa-cancel na po lahat.
Marilou Ang · patient relationsI am so sorry po. This is Marilou, a real person. All your appointments are cancelled. I will handle everything for you.
Thursday reminder · Dr. Salas 9:00 AMnever sent
Results follow-upnever sent
How did we do? · surveynever sent
Live voice interaction
Ask Taormina a service-desk question.
Say “NBK 4471,” ask what service is due, or book Saturday. Taormina answers in Tagalog or English and shows the account work as it happens.
- “Magkano po ang 40,000-km service?”
- “May Saturday slot sa Commonwealth?”
- “Can I reserve the parts through GCash?”
✦ Taormina AgentDemoTry asking“Magkano po ang 40,000-km service for NBK 4471?”
Choose Tagalog or English, then press the call button.
01Finding a time
02Slot held
03Parts reserved
04Confirmed
Ready when you are